Don't hesitate to contact us. We're here to help.
What are the dimensions of the Burrow Boxes?
Each box is 37 x 29 x 15 inches, and weighs approximately 50 lbs.
Which side of the sofa is the chaise on?
Burrow sofas are designed to be adaptable. So adaptable, in fact, that our chaise module can be set on the right or the left side of the sofa. All you need to do is flip the cushion over.
The chaise cushion isn’t tufted, so that it can go on either side.
How many boxes should I expect my sofa to arrive in?
For a 1-seater - 2 boxes; For a 2-seater - 3 boxes; For a 3-seater - 4 boxes; For a 4-seater - 5 boxes. Basically one more box than the number of seats in your couch (for the arms).
Can I see the sofa in person near me?
We partnered with popular retail stores, coffee shops and co-working spaces to provide Burrow couches for you to see and try in person. You can access a full list of our showrooms here.
Where can I find assembly instructions?
Assembly instructions can be downloaded via this link.
Is there a weight capacity limit on the Burrow?
Burrow 1-seaters can hold at least 400 pounds, 2-seaters can hold at least 800 pounds, 3-seaters can hold at least 1200 pounds, and 4-seaters can hold at least 1600 pounds. We tested our couch by dropping 500 pounds on each seat for impact, and simulated a 300 pound person sitting in the same spot 10x per day, every day, for 10 years. The couch ended up a little worn, but extra cozy.
Do you have a video of the assembly?
Yes, check it out via this link.
Can I turn a 3-seater into a 2-seater and a 1-seater?
Just like you, Burrow couches are unique. But, one thing all Burrow couches have in common is a single Anchor Seat Module. The Additional Seat Modules are all the same. Whether you’re making a one-seater or a thirty-seven-seater, you still need one Anchor Seat Module. Therefore, your Burrow sofa can become smaller or larger by removing or adding Additional Seat Modules, but it can still only be one sofa. In order to make a second, you’ll need a second Anchor Seat Module, and a second pair of Arms.
Do you ship to Canada or internationally?
We do not ship internationally, or to Hawaii or Alaska at the moment, just to the 48 contiguous US States.
Do I pay for shipping?
Nope, shipping is free!
When will I receive my Burrow?
Once your Burrow order ships via UPS, you’ll receive a confirmation email with a tracking number. After shipment, your order will take 2-5 business days in transit to arrive at your door. (If you live in a more remote area of the US, it may take an additional day or two.)
Help! My Burrow arrived in less than perfect condition.
Sometimes things happen that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition contact us via email@example.com and we’ll make it right straight away.
How do I clean Burrow pillows and throws?
You should only spot clean our pillows and throws. Dampen a corner of a clean white cloth or thick paper towel, and dab the stained area. More detailed care instructions are available TK.
How do Burrow pillows and throws hold up against pets?
Our pillows and throws are handmade, which means you should probably keep them away from sharp claws.
How soon will I get my refund?
Refunds are issued in the same form as the initial payment. Depending on method of payment, it may take several weeks to process your return.
How long does shipping take?
Orders take 2-3 business days to be processed and shipped out. It then may take up to 5 business days to reach you.
Where are the Burrow pillows and throws made?
Our pillow covers, inserts and throws are imported from India and China. They are hand-made and manufactured at fair trade certified facilities.
What are the pillows sizes?
The square pillows are 18” x 18” and the lumbar pillows are 12” x 20”
What are the size of the throws?
The throws are 40” x 70”
Do I have to be home for my sofa to be delivered?
Nope, you do not have to be home. UPS can leave the packages on your porch or in front of your house, or at the apartment building lobby if you are not home.
I'm not keen on Burrow packages being left at my door. Can I require a signature for delivery?
When placing your order, you can opt into requiring a signature for delivery. However, once you opt-in, we can’t change this.
Can I really return the sofa within the 30 day trial period?
Absolutely. We want to know why you are unhappy with the sofa so we can improve our product, but ultimately we want you to be happy and will refund you. Please refer to our terms and conditions for more details on our 30-day trial.
Do I pay for return shipping?
Return shipping is free on your first Burrow purchase in original packing materials.
Are there any limitations on Burrow accepting a return?
Returns will not be accepted if the product is damaged by the customer with scratches, stains, drilling or any other modifications.
Is the Tooth Fairy real?
Yes. Also no. But mostly maybe.
Which are better: Blueberries or Strawberries?
"It is a well-known fact that blueberries are better." - U.S. Highbush Blueberry Council (yes, this is a real council)
I'm allergic to being cozy, should I still buy a Burrow sofa?
Of course! Burrow sofas make great gifts.